Call center and delivery support
The Call Center module of Target is linked to the CRM and allows your agents and receptionists to answer calls and greet customers by their names. Adding some friendly personalization to the calls helps to improve customer relations and customer satisfaction.
Online orders need special delivery management and Target provides all the necessary tools to plan, manage, and monitor deliveries.
Get a full picture of each customer
The agent also gets a full customer profile that provides full historical information about the customer, including stats, level of importance to the company, and alerts or remarks from previous interactions.
Increase customer loyalty
The agent will feel more confident in their interactions with customers and the customer will feel more valued, which will help to boost customer satisfaction and loyalty.
